Returns

Unfortunately we can only ship with in the Uk.

 

We will aim to deliver the cheese in 2-3 days.  Our standard delivery charge is £4.95 for orders of £25 - £60, free delivery on orders over £60 for most mainland UK addresses. If you need us to send to Scotland please email us beforehand to check.

Our last dispatch day each week is Thursday, for a Friday delivery. Any orders placed after 12pm will be dispatched on the following Monday.

 

The cheese will be sent out to you via courier in insulated iced boxes.  The items must be signed for.

 

We will endeavour to deliver on time, but late delivery will not be an acceptable reason for refusing products unless the Company is informed in writing before the products are dispatched.

All products must be checked upon receipt. Please contact us on the same working day as delivery if there are any problems.

Due to the nature of the goods we cannot be held responsible for the condition of goods if delivery cannot be made because there is no one at the delivery address.

If you are unhappy with a product please contact us immediately to discuss.
In the event of a replacement or refund, please return all packaging with the product, unless advised otherwise.

Refunds will only be issued after any problems have been resolved and an outcome has been agreed by both parties that the product is of unsatisfactory quality. We will process the refund within 30 days of the problem being resolved.

If you cancel an order and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation.

VAT Reg number - 976777638

Company Reg number - 6864908