Refund policy

The normal statutory rights applying to returns and refunds, including a 14 day cooling off period, are not applicable to perishable goods such as cheese. If you are unhappy with any of the goods you have received, please inform us by email immediately and we will strive to resolve any issues, usually by offering a refund or sending a replacement if preferred.

 

We will endeavour to deliver on time, but late delivery will not be an acceptable reason for refusing products unless the Company is informed in writing before the products are dispatched.

All products must be checked upon receipt. Please contact us on the same working day as delivery if there are any problems.

Due to the nature of the goods we cannot be held responsible for the condition of goods if delivery cannot be made because there is no one at the delivery address.

If you are unhappy with a product please contact us immediately to discuss. In the event of a replacement or refund, please return all packaging with the product, unless advised otherwise.

Refunds will only be issued after any problems have been resolved and an outcome has been agreed by both parties that the product is of unsatisfactory quality. We will process the refund within 30 days of the problem being resolved.

If you cancel an order and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation.